All safari bookings on our website are subject to re-confirmation within the first 7 working days after your booking. If we cannot confirm your booking during this time, you will be fully refunded 100%.
In the event of cancellation of your safari booking due to unavoidable circumstances, you must notify us in writing. Cancellation charges will apply depending on the date we receive your refund notification.
The cancellation charges are listed below:
|07 days after booking||100%||0%|
|60 days before arrival||90%||10%|
|30 days before arrival||75%||25%|
|15 days before arrival||50%||50%|
|03 days before arrival||30%||70%|
NOTE: Additional Money Transfer charges may apply during the refund process.
Refund policies that are out of our tender:
- Refund for accommodation payment will follow the cancellation policy of the hotel/lodge.
- Flight tickets cancellations will follow the refund policy of the airline company.
Travelers requesting a refund are required to send their formal request to the address below:
HIGH TOWN Safaris,
Your refund request will be processed promptly. If you do not receive a reply within one business day, immediately call our office on +256-779-584483